Welcome to iZZ. This page outlines our policies regarding refunds and returns for purchases made on our website (izzbd.com). By making a purchase from us, you agree to comply with and be bound by the following policies. Please read these terms carefully before making a purchase. If you disagree with any part of these policies, please refrain from making a purchase.
Refunds
Defective or Incorrect Products: If you receive a defective or incorrect product, please notify us within [same] days of receiving the product. We will provide instructions for returning the item, and upon receipt, we will issue a refund or send you a replacement product, as applicable.
Damaged During Shipping: If your product is damaged during shipping, please contact us immediately. We may require photographic evidence of the damage to process your refund or replacement.
Change of Mind: We do not offer refunds for change of mind or for products that are not defective or incorrect. Please ensure that you carefully review your order before making a purchase.
Returns
Return Authorization: To initiate a return, please contact us to request a return authorization. We may require proof of purchase or other information to process your return.
Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Return Condition: To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
Exchanges
Contact Us
If you have any questions or concerns regarding our Payment & Delivery Policy, please contact us at-
Email: sales@izzbd.com
Phone: +8801933658466
Address: Mirpur 60 Fett, Dhaka, Bangladesh
